At Natural Furniture, we are committed to safeguarding the privacy of our customers. This Customer Information Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By interacting with Natural Furniture, you agree to the terms outlined in this policy.
Collection of Personal Information
We collect personal information when you:
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Make a purchase in-store or over the phone.
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Subscribe to our newsletter or marketing communications.
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Participate in surveys, contests, or promotions.
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Contact our customer support.
The information we may collect includes, but is not limited to:
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Name
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Contact information (address, email, phone number)
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Payment information
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Purchase history
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Preferences and interests
Use of Personal Information
We use your personal information for the following purposes:
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Order Fulfillment: Process and fulfill your orders, including delivery and returns.
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Account Management: Manage your account, provide customer support, and ensure the security of your information.
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Marketing Communications: Send you updates, promotions, and newsletters based on your preferences (you can opt-out anytime).
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Improving Our Services: Analyze customer preferences and behavior, helping us enhance our products and services.
Employee Access and Confidentiality
Our employees are granted access to customer information on a need-to-know basis only. Employees are trained to handle customer data responsibly and are bound by confidentiality agreements. Unauthorized access or use of customer information is strictly prohibited.
Employees are prohibited from:
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Unauthorized Disclosure: Sharing customer information with third parties without explicit consent.
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Unauthorized Access: Accessing customer information for personal reasons unrelated to job responsibilities.
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Data Modification: Making unauthorized changes or deletions to customer records.
Data Security
We take the security of customer information seriously. We implement physical, technical, and organizational measures to protect against unauthorized access, disclosure, alteration, and destruction of customer data.
Third-Party Disclosures
We do not sell, trade, or transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
Your Consent
By using our website or providing us with your information, you consent to the terms of this Customer Information Privacy Policy.
Changes to the Privacy Policy
Natural Furniture reserves the right to modify this privacy policy at any time. Changes will be posted on our website, and your continued use of our services after such modifications will constitute your acknowledgment of the modified policy.
Contact Information
If you have any questions regarding this privacy policy, please contact us at customer.nfpdx@gmail.com
*This policy was last updated October 5th, 2023.